CALMA POLICY

At Calma Mode, we care about your comfort and confidence. If something isn’t quite right, we’re here to help.

you may try out your order while the courier awaits you 5-10 minutes. In case you do not wish to have it, you only pay the delivery fees.

🔁 Exchange Policy

We offer exchanges within 7 days of receiving your order.

To be eligible for an exchange:

  • The item must be unworn, unwashed, and in original condition
  • All tags must be attached
  • The item must be returned in its original packaging


💸 Refund Policy

We offer refunds only in the following cases:

  • You received a defective or damaged item
  • You received the wrong item

 

📦 How to Request an Exchange or Refund

To start a request:

  • Contact us via Instagram or Facebook within 7 days
  • Provide your order number and clear photos (if needed)

Our team will guide you through the next steps.


 

🤍 Final Note

We design every piece at Calma Mode with care and intention. Your comfort matters to us, and we’re always here to support you.